{"id":122,"date":"2025-09-30T01:12:32","date_gmt":"2025-09-30T01:12:32","guid":{"rendered":"https:\/\/cwsdemowebsites.com\/1stchoice\/?page_id=122"},"modified":"2025-10-10T06:02:06","modified_gmt":"2025-10-10T06:02:06","slug":"faqs","status":"publish","type":"page","link":"https:\/\/cwsdemowebsites.com\/1stchoice\/faqs\/","title":{"rendered":"FAQ\u2019s"},"content":{"rendered":"\t\t
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FAQ\u2019s<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho can access your services?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0NDIS participants who are plan-managed or self-managed. We also take enquiries from families, Support Coordinators and health professionals on behalf of participants.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat areas do you serve?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0We\u2019re based in Parramatta and support Greater Sydney and surrounds. If you\u2019re outside these areas, get in touch-if we can\u2019t help directly, we\u2019ll try to recommend options.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat types of support do you provide?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0Personal care, daily living, household tasks, community access, transport, life skills, employment access, shared living, innovative participation, group\/centre programs and SDA pathways (within our registration scope).<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I choose my support workers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0Yes. We consider your preferences for skills, language, culture and availability and do our best to provide consistent staff.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre you a registered NDIS provider?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0Yes. <\/span>Registration ID: 4-L237U60.<\/b> We operate to the NDIS Practice Standards and follow the NDIS Code of Conduct.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you follow NDIS pricing?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0Yes. We use the current <\/span>NDIS Pricing Arrangements & Price Limits<\/b>. We\u2019ll explain rates clearly in your Service Agreement before supports start.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get started?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0Contact us with your goals, preferred days\/times and plan details. We\u2019ll confirm fit, prepare a Service Agreement and start date, then match you with suitable workers.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer after-hours or weekend support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0Yes-subject to staff availability and your plan. Public holiday rates apply per the NDIS price guide.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do cancellations work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0We follow NDIS cancellation rules. Your Service Agreement sets out notice periods and any charges if a shift is cancelled late.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you provide transport?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0Yes. We offer door-to-door transport and travel training. Where applicable, travel time and kilometres are billed as per NDIS rules.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you help with Specialised Disability Accommodation (SDA)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0We can guide you on SDA pathways-eligibility, documentation, property search and tenancy supports. Availability depends on funding and property supply.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your workers screened and trained?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0Yes. All workers hold required checks (including NDIS Worker Screening) and complete ongoing training such as manual handling, infection control and medication support.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you support my cultural or language needs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0We\u2019re committed to culturally safe, person-centred practice. Tell us your preferences-we\u2019ll accommodate them wherever possible.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you handle privacy and confidentiality?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0We manage personal information under the Australian Privacy Principles. Details are outlined in our Privacy Policy and your Service Agreement.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I give feedback or make a complaint?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0You can talk to us at any time, submit feedback online or by email\/phone. If you\u2019re not satisfied, you may contact the <\/span>NDIS Quality and Safeguards Commission<\/b>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a minimum shift length?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0Minimums apply to some supports per the NDIS price guide. We\u2019ll let you know upfront during onboarding.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/ellipse><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you work with support coordinators and clinicians?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Absolutely. With your consent, we collaborate with coordinators, therapists and carers to keep supports aligned to your goals.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ\u2019s Who can access your services? \u00a0NDIS participants who are plan-managed or self-managed. We also take enquiries from families, Support Coordinators and health professionals on behalf of participants. What areas do you serve? \u00a0We\u2019re based in Parramatta and support Greater Sydney and surrounds. If you\u2019re outside these areas, get in touch-if we can\u2019t help directly, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-122","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cwsdemowebsites.com\/1stchoice\/wp-json\/wp\/v2\/pages\/122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cwsdemowebsites.com\/1stchoice\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cwsdemowebsites.com\/1stchoice\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cwsdemowebsites.com\/1stchoice\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cwsdemowebsites.com\/1stchoice\/wp-json\/wp\/v2\/comments?post=122"}],"version-history":[{"count":7,"href":"https:\/\/cwsdemowebsites.com\/1stchoice\/wp-json\/wp\/v2\/pages\/122\/revisions"}],"predecessor-version":[{"id":219,"href":"https:\/\/cwsdemowebsites.com\/1stchoice\/wp-json\/wp\/v2\/pages\/122\/revisions\/219"}],"wp:attachment":[{"href":"https:\/\/cwsdemowebsites.com\/1stchoice\/wp-json\/wp\/v2\/media?parent=122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}