Privacy Policy

Last updated: January 2026

Overview

Svnteen Residency (“Svnteen”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property investment platform.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Commitment

Your data is encrypted using industry-standard SSL/TLS encryption
Your data is never sold to third parties
You have full control over your personal information

Data We Collect

We collect the following categories of personal data:

Account Information

Name, email address, phone number
Account credentials and authentication data
Profile information and preferences

Financial Information

Payment card details (processed securely via Stripe)
Bank statements for proof of funds (AML compliance)
Transaction history and invoices

Identity Verification (AML)

Passport or driving licence copies
Proof of address documents
Investor certification declarations

Technical Data

IP address and browser information
Device identifiers and cookies
Usage data and analytics

How We Use Your Data

We use your personal data for the following purposes:

Service Provision: To provide access to our platform and facilitate property transactions
AML Compliance: To verify your identity and comply with anti-money laundering regulations
Payment Processing: To process reservation fees and sourcing fees
Communication: To send deal alerts, updates, and respond to enquiries
Legal Compliance: To maintain records required by law and respond to legal requests
Service Improvement: To analyse usage patterns and improve our platform

Data Sharing

We Never Sell Your Data

Your personal information is never sold, rented, or traded to third parties for marketing or any other purposes.

We may share data with:

Payment Processors: Stripe for secure payment processing
Email Services: Gmail for transactional communications
Property Sourcers: Limited contact details to facilitate introductions (with your consent)
Legal Authorities: When required by law or to prevent fraud
Professional Advisors: Lawyers, accountants, and auditors under confidentiality agreements

Data Security

We implement robust security measures to protect your personal data:

Encryption: All data transmitted using SSL/TLS encryption (HTTPS)
Secure Storage: Data stored in encrypted databases with access controls
Payment Security: Payment data handled exclusively by PCI-DSS compliant Stripe
Access Controls: Strict role-based access to personal data
Regular Audits: Security practices reviewed and updated regularly

Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing for direct marketing
Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@svnteen.com.

Data Retention

We retain personal data only for as long as necessary:

Account Data: For the duration of your account plus 2 years
Transaction Records: 6 years for tax and accounting purposes
AML Records: 5 years from the end of the business relationship
Legal Agreements: 6 years from the date of execution

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Data Protection Officer

Email: privacy@svnteen.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk