Introduction
Welcome to Svnteen Residency (“Svnteen”, “we”, “us”, or “our”). These Terms of Business (“Terms”) govern your use of our property investment sourcing platform and services. By accessing or using our platform, you agree to be bound by these Terms.
Svnteen operates as a professional property deal sourcing platform, connecting verified investors with curated Rent-to-Rent Serviced Accommodation (R2RSA), Houses in Multiple Occupation (HMO), and Serviced Accommodation (SA) investment opportunities across the United Kingdom.
These Terms constitute a legally binding agreement between you and Svnteen Residency Limited, registered in England and Wales.
Introduction Fee
Important Notice
The fee paid to Svnteen is an Introduction Fee for the introduction to a property investment opportunity. This is not a success fee, purchase price, or guarantee of any financial return.
The Introduction Fee (“Sourcing Fee”) compensates Svnteen for:
- Identifying and sourcing the property opportunity
- Conducting initial due diligence and deal analysis
- Negotiating terms with landlords and agents
- Preparing investment packs and financial projections
- Facilitating introductions between parties
The Introduction Fee is non-refundable once paid, unless the vendor (landlord or property owner) withdraws from the transaction through no fault of the investor. See our Refund Policy for full details.
Reservation Fee & Lock Period
To secure exclusive access to a property opportunity, investors must pay a Reservation Fee of £500 via our secure Stripe payment system.
The 24-Hour Lock Period
- Upon payment, the property is exclusively reserved for you for 24 hours
- During this period, no other investor may view or reserve the property
- The Full Introduction Fee must be paid within this 24-hour window
- Failure to pay the Full Fee within 24 hours results in forfeiture of the Reservation Fee
The Reservation Fee is deducted from the Full Introduction Fee upon completion. If you proceed with the investment, you will only pay the remaining balance.
Non-Circumvention Agreement
Strictly Prohibited
Circumventing Svnteen to deal directly with landlords, agents, or property owners introduced through our platform is a serious breach of these Terms.
By using this platform, you explicitly agree to the following for a period of 24 months from the date of any property introduction:
- You will not contact, approach, or negotiate with any landlord, property owner, managing agent, or vendor introduced through Svnteen
- You will not instruct any third party to make such contact on your behalf
- You will not use information obtained through Svnteen to source similar properties independently
- All communications regarding properties must be conducted through Svnteen
Breach of this clause will result in immediate termination of your account, liability for the Full Introduction Fee plus damages, and potential legal action to recover losses.
Due Diligence Responsibility
While Svnteen conducts initial vetting of all property opportunities including:
- Verification of property ownership
- Market rent analysis and comparable assessments
- Area demand and occupancy rate research
- ROI and cash flow projections
- Compliance checks for licensing requirements
Investor Responsibility
The final responsibility for due diligence lies solely with the investor. You are strongly advised to conduct your own independent research, obtain professional advice (legal, financial, surveyor), and verify all information before proceeding with any investment.
Svnteen provides projections and analysis in good faith based on available information, but makes no guarantees regarding future performance, rental yields, or investment returns.
Anti-Money Laundering (AML) Compliance
Svnteen is committed to full compliance with the UK’s Anti-Money Laundering regulations, including the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended).
Required Documentation
Before proceeding with any transaction over £5,000, investors must provide:
- Proof of Identity: Valid passport or UK driving licence
- Proof of Address: Utility bill or bank statement dated within 3 months
- Proof of Funds: Bank statements or documentation showing the source of investment funds
Svnteen reserves the right to:
- Request additional documentation at any time
- Refuse to proceed with a transaction if AML requirements are not met
- Report suspicious activity to the National Crime Agency (NCA)
- Retain records for a minimum of 5 years post-transaction
Data Protection (GDPR)
Svnteen processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details are available in our Privacy Policy.
Key commitments:
- All personal and financial data is encrypted using industry-standard SSL/TLS encryption
- Your data is never sold, rented, or shared with third parties for marketing purposes
- We only share data with necessary service providers under strict data processing agreements
- You have the right to access, rectify, or delete your personal data at any time
Limitation of Liability
To the maximum extent permitted by law:
- Svnteen’s total liability shall not exceed the fees paid by you to Svnteen
- Svnteen shall not be liable for any indirect, incidental, special, or consequential damages
- Svnteen is not liable for the actions, omissions, or defaults of any landlord, vendor, or third party
- Investment returns and rental yields are projections only; actual performance may vary
Property investment carries inherent risks. Past performance is not indicative of future results. You should only invest capital you can afford to lose.