These Terms and Conditions (“Terms”) govern all enquiries, bookings and services provided by The Luxe Travel Box (“The Luxe Travel Box”, “we”, “us”, “our”). By using our website or services, requesting a proposal, or confirming a booking, you agree to be bound by these Terms.
These Terms are governed by the laws of Australia. Nothing in these Terms excludes, restricts or modifies any consumer guarantees or other rights you may have under the Australian Consumer Law (ACL) or other applicable laws that cannot be excluded.
The Luxe Travel Box is a luxury wellness retreat and hotel booking concierge. We curate and facilitate bookings for retreats, wellness programmes, accommodation and related ground arrangements that are provided by third-party suppliers (“Suppliers”).
Your booking is a contract between you and the relevant Supplier(s). Supplier terms and conditions (including cancellation and refund policies) also apply and may be stricter than these Terms.
We do not own, operate or control Supplier services and are not responsible for any breach, default, act or omission of any Supplier.
We can book and manage your retreat and/or hotel reservation, confirm inclusions, coordinate special requests (subject to availability) and liaise with the Supplier regarding your programme schedule and on-the-ground arrangements where applicable.
We do not book flights directly. Flights are arranged by you. If you would like support, we can refer you to a trusted flight-booking partner who can assist with routing, fares and ticketing. Any flight services arranged via a referral partner are provided by that partner and subject to their own terms.
Where transfers are offered by the retreat/hotel or their preferred providers, we can coordinate these on your behalf. Third-party transport services remain the responsibility of the relevant provider.
To confirm a booking, a deposit of 30% of the total booking value is required unless otherwise stated in your proposal/booking confirmation. Deposits are generally non-refundable and non-transferable, subject to the Supplier’s terms and the ACL.
Some services may be “on request” and subject to Supplier confirmation. If a Supplier cannot confirm availability, we will notify you and refund any amounts we have received for that unavailable component.
Unless otherwise stated, final payment is due no later than 30 days prior to departure/commencement. Bookings made within 30 days may require full payment at the time of booking.
We accept payment via methods advised at the time of booking (including major credit cards). Prices are generally quoted in AUD unless otherwise stated. You are responsible for any bank fees, international transaction fees or card surcharges.
Prices may change due to real-time availability, exchange rates, Supplier price changes and inclusions selected (dates, room types, programme level, group size).
If we identify an obvious pricing error, we may correct it. If the corrected price is materially different, you may choose to proceed at the corrected price or cancel for a refund of amounts paid for the affected component.
All cancellations must be made in writing.
Unless your booking confirmation states otherwise, the following applies: – More than 30 days before departure/commencement: the 30% deposit is non-refundable; remaining amounts paid may be refundable only to the extent we recover funds from Suppliers. – Within 30 days of departure/commencement: the booking is generally non-refundable.
Supplier cancellation terms may be stricter and will take precedence.
Requests to change dates, room type, programme level, or to substitute a guest may be treated as a cancellation and rebooking and may incur Supplier fees and our reasonable administration fees. All changes are subject to availability.
We may need to change or cancel arrangements due to circumstances outside our control, including Supplier changes, insolvency, or Force Majeure (see 4.5). If a Supplier cancels a component, we will work with you to arrange a suitable alternative where possible.
Refunds (where applicable) are contingent on us receiving funds back from Suppliers. We do not guarantee refunds for non-refundable services. Refunds are processed to the original payment method unless otherwise agreed. We are not responsible for delays caused by third-party financial institutions.
We are not liable for delays, changes or cancellations caused by events beyond reasonable control (including natural disasters, pandemics, war, strikes, government actions, border closures, or Supplier shutdowns). We will assist where we can, but refunds and alternatives are subject to Supplier policies.
Your booking includes only what is expressly listed in your proposal/itinerary/booking confirmation. Unless stated otherwise, prices do not include: – International or domestic flights – Travel insurance – Visas, health documentation, vaccinations – Meals and beverages not listed – Optional activities – Personal expenses and gratuities
All bookings are subject to Supplier availability. Minor changes (such as timing adjustments or accommodation changes within the same standard) may occur and are not grounds for cancellation.
Supplier descriptions, images and ratings are provided by third parties and are for guidance only. We do our best to ensure accuracy but do not warrant that all content is complete or error-free.
The Luxe Travel Box is not a medical provider and does not provide medical advice, diagnosis or treatment. Any wellness or medical services are provided by independent Suppliers and qualified practitioners.
You are responsible for obtaining independent medical advice before undertaking any wellness programme, treatment or procedure (including medical tourism). You acknowledge that outcomes vary and that all travel, wellness activities and medical procedures carry inherent risks.
Nothing in these Terms excludes your rights under the ACL. Where statutory guarantees apply, our liability is limited (at our option) to supplying the services again or refunding the cost of the services.
To the maximum extent permitted by law, we (and our directors, employees and agents) exclude liability for any direct, indirect or consequential loss arising out of or in connection with your booking or travel, including personal injury or death, loss of enjoyment, delays, missed connections, loss of or damage to property, or acts/omissions of any Supplier.
Our maximum liability to you is limited to the amount paid by you to us for our services in relation to the relevant booking.
Suppliers are independent contractors and not our employees. Any claim regarding Supplier services must be made directly against the relevant Supplier.
You acknowledge that travel and wellness activities involve inherent risks (including risks relating to transport, accommodation, weather, local laws, and activities undertaken) and you accept those risks except to the extent required by law.
You agree to indemnify us against claims, damages, costs or losses (including legal fees) arising from your breach of these Terms, misuse of our website, or conduct during travel.
You are responsible for ensuring you hold valid passports (typically with at least 6 months’ validity), visas, permits, and any required vaccinations/health documentation. We are not liable for denial of entry or costs incurred due to non-compliance.
You must ensure you are medically and physically fit to travel and to participate in any programme. You must disclose relevant conditions that may affect participation. Suppliers may refuse service to any traveller deemed unfit or disruptive, without refund.
We strongly recommend comprehensive travel insurance covering cancellations, medical costs, personal liability and disruptions. Some Suppliers may require proof of insurance.
All content on our website is owned by or licensed to us. You must not reproduce, copy or exploit any content without our prior written consent.
We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to us using your information for booking administration, service delivery, and communications (you may opt out of marketing at any time).
These Terms are governed by the laws of Australia. Any dispute must first be raised with us in writing and we will attempt to resolve it in good faith before formal proceedings.
We may update these Terms from time to time. The Terms applicable to your booking are those in effect at the time you confirm your booking.
If any provision is invalid or unenforceable, the remainder will continue in full force.
These Terms, together with your booking confirmation and any special conditions, form the entire agreement between you and us and supersede prior communications.
Draft note: This document is a template for your website and booking process and is not legal advice. Consider having it reviewed by an Australian travel/wellness legal professional to ensure it matches your exact business structure, licences (e.g., MTA), and insurance arrangements.
